Help Center
Everything you need to know about your order, our policies, and how to care for your piece.
Policies
Each piece is made by hand, just for you — so good things take a little time. Once your order is placed, allow 6–10 business days for your piece to be made before it ships. You'll receive a tracking number via email as soon as it's on its way.
Every mor [of that] piece is handmade to order, made specifically for you. We want you to love what you receive — and if something isn't right, we're here to help.
You have 7 days from your delivery date to initiate a return on unworn items in original packaging. We offer two options:
Please do not send items back without contacting us first — we'll provide the return address and next steps.
The following are final sale and not eligible for return:
- Items purchased on sale or with a discount code
- Orders with customizations — custom length, color preferences, or special requests noted at checkout
- Items that are worn, damaged, or not in original packaging
- Returns requested after 7 days of delivery
If your piece arrives damaged or defective, email us within 48 hours of delivery with a photo and your order number. We'll make it right.
We're a small team and we take every message seriously — you will hear from us. Reach out by email or through our contact form and expect a response within 24–48 hours during business hours.
Friday · 9am–2pm EST
Prefer a form? Fill out our contact form here →
Your mor [of that] piece is made with natural gemstones and plated or gold-filled finishings. With a little care, it'll stay beautiful for a long time.
- Remove before swimming, showering, or exercising
- Avoid contact with perfume, oils, and lotions — put it on last
- Store flat or hanging in a cool, dry place away from direct sunlight
- Natural gemstones can be sensitive to chemicals — keep away from cleaning products
- Wipe gently with a soft dry cloth after wearing
- Do not submerge in water
Please note that natural gemstones may vary slightly in color, texture, and appearance from photos — this is the beauty of working with real stone. No two pieces are exactly alike.
mor [of that] is not responsible for damage that occurs after wear. If something doesn't feel right when your piece arrives, you have 7 days from delivery to reach out.
FAQ
Each piece is handmade to order and takes 6–10 business days to create before it ships. Once on its way, standard shipping takes 4–7 business days and express shipping takes 1–3 business days.
Yes. All stones are natural gemstones and glass rondelles. Because they're natural, each bead has slight variations in color and pattern — making every piece one of a kind.
Most pieces feature 18k gold-plated finishings. Some pieces (like Mira) use sterling silver. The specific finishing is listed in each product's details.
Yes — leave a note for Moria in the note field at checkout and we'll do our best to accommodate. Please note that orders with customizations are considered final sale and are not eligible for return.
Email team@morofthat.com within 48 hours of delivery with a photo and your order details. We'll take care of you.