Help & Policies
Shipping
All orders ship within the United States. Each piece is handmade to order and takes approximately 2 weeks to create before it ships.
Standard shipping is $8 (3–7 business days from ship date). Express shipping is $15 (1-3 business days from ship date). Orders over $150 ship free.
Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
Because every piece is handmade to order, we do not accept returns or exchanges. Each necklace is made specifically for you.
If there is a defect or damage in transit, please reach out to team@morofthat.com within 48 hours of receiving your piece and we will make it right.
Jewelry Care
Your Mor [of that] piece is made with natural gemstones and plated or gold-filled finishings. To keep it looking its best:
- Remove before swimming, showering, or exercising
- Avoid contact with perfume, oils, and lotions — put it on last
- Store flat or hanging in a cool, dry place away from direct sunlight
- Natural gemstones can be sensitive to chemicals — keep away from cleaning products
- Wipe gently with a soft dry cloth after wearing
- Do not submerge in water
Frequently Asked Questions
Each piece is handmade to order and takes approximately 2 weeks to create before it ships. Once on its way, standard shipping takes 3–7 business days and express shipping takes 1–3 business days.
Yes. All stones are natural gemstones and glass rondelles. Because they're natural, each bead has slight variations in color and pattern, making every piece one of a kind.
Most pieces feature 18k gold-plated finishings. Some pieces (like Mira) use sterling silver. The specific finishing is listed in each product's details.
Yes — reach out to team@morofthat.com before placing your order and we'll do our best to accommodate. Custom requests may affect processing time.
Email team@morofthat.com within 48 hours of delivery with a photo and your order details. We'll take care of you.